Abstract/Details

More than just one breath: Exploring how three universities evaluated whether to outsource their campus bookstores


2012 2012

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Abstract (summary)

Researchers have noted the limited amount of scholarly explorations of the practice of outsourcing administrative services in higher education. This dissertation seeks to add to the body of literature pertaining to the subject by examining the experiences of three universities that grappled with the decision. Using a qualitative approach and a case study methodology, this research analyzes the evaluation processes of the University of Pennsylvania (Penn), Brown University (Brown), and Arizona State University (ASU) as each institution sought to outsource its campus bookstore—statistically one of the most frequently outsourced non-academic operations in colleges and universities.

At the heart of the research is the exploration of six primary decision factors that commonly characterize the evaluation processes of outsourcing in colleges and universities: financial, human resources; mission and culture; management control; service quality; and legal or ethical considerations (Goldstein, Kempner, & Rush, 1993). The universities under study arrived at different decisions as a result of their respective evaluations—Penn entered into a contractual relationship with Barnes & Noble College Booksellers, Inc.; ASU assigned management of its campus store to Follett Higher Education Group; and Brown, after an extensive examination of outsourcing as an option, ultimately decided to keep its campus store under the institution's own auspices rather than entering into a relationship with a private provider. These three stories offer fmdings that may serve as a helpful reference to higher education decision makers, stakeholders and other researchers interested in the subject of privatizing college and university administrative services.

Indexing (details)


Subject
Higher Education Administration;
Health education
Classification
0446: Higher Education Administration
0680: Health education
Identifier / keyword
Education; Auxiliary services; Bookstores; Corporate partnerships; Decision process; Outsourcing; Privatization
Title
More than just one breath: Exploring how three universities evaluated whether to outsource their campus bookstores
Author
Bradie, Christopher A.
Number of pages
189
Publication year
2012
Degree date
2012
School code
0175
Source
DAI-A 74/01(E), Dissertation Abstracts International
Place of publication
Ann Arbor
Country of publication
United States
ISBN
9781267679840
Advisor
Moneta, Laurence
University/institution
University of Pennsylvania
University location
United States -- Pennsylvania
Degree
Ed.D.
Source type
Dissertations & Theses
Language
English
Document type
Dissertation/Thesis
Dissertation/thesis number
3530062
ProQuest document ID
1112266795
Copyright
Database copyright ProQuest LLC; ProQuest does not claim copyright in the individual underlying works.
Document URL
http://search.proquest.com/docview/1112266795
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