Abstract

Virtual reference service is an emerging trend of traditional reference service. This paper describes some of the rising trend in digital reference services, including e-mail and web forms, text-based chat services, web-camera based services, ask-a-librarian services, digital robots, and collaborative services. It's also discusses about basic concept, elements of Virtual reference service and give in detail modes, the advantages, disadvantages and limitations.

Details

Title
Virtual Reference Services: Tools and Techniques
Author
Harsh Bardhan Arya; Mishra, J K
Pages
n/a
Publication year
2012
Publication date
Jun 2012
Publisher
International Research: Journal of Library and Information Science
e-ISSN
22490213
Source type
Scholarly Journal
Language of publication
English
ProQuest document ID
1267529239
Copyright
Copyright International Research: Journal of Library and Information Science Jun 2012