The effect of cognitive and affective trust on the communication of senior and middle management teams
The purpose of the quantitative correlational predictive study was to examine the relationship among the independent variables of cognitive trust, affective trust, and descriptive variables with the dependent variable of communication. Cognitive trust included ability, confidence, and consistency. Affective trust included behavioral integrity, honesty, and vulnerability. The descriptive variables included age, tenure, number of employees supervised, and years of management experience Senior and middle managers of public electric utilities in Texas participated in the electronic survey entitled Management Trust and Communication Questionnaire (MTCQ). The results of the study were behavioral integrity, honesty, and tenure with company were significant predictors of the communication among senior and middle management teams. There were significant differences between senior and middle managers in the perceptions of cognitive and affective trust. There were no differences between senior and middle managers in the perception of communication.
0624: Occupational psychology
0703: Organizational behavior