Abstract/Details

The effect of cognitive and affective trust on the communication of senior and middle management teams


2008 2008

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Abstract (summary)

The purpose of the quantitative correlational predictive study was to examine the relationship among the independent variables of cognitive trust, affective trust, and descriptive variables with the dependent variable of communication. Cognitive trust included ability, confidence, and consistency. Affective trust included behavioral integrity, honesty, and vulnerability. The descriptive variables included age, tenure, number of employees supervised, and years of management experience Senior and middle managers of public electric utilities in Texas participated in the electronic survey entitled Management Trust and Communication Questionnaire (MTCQ). The results of the study were behavioral integrity, honesty, and tenure with company were significant predictors of the communication among senior and middle management teams. There were significant differences between senior and middle managers in the perceptions of cognitive and affective trust. There were no differences between senior and middle managers in the perception of communication.

Indexing (details)


Subject
Management;
Occupational psychology;
Organizational behavior;
Studies
Classification
0454: Management
0624: Occupational psychology
0703: Organizational behavior
Identifier / keyword
Social sciences; Psychology; Affective trust; Cognitive trust; Communication; Middle management; Organizational communication; Senior management; Teams; Trust
Title
The effect of cognitive and affective trust on the communication of senior and middle management teams
Author
Guerra, Emilia
Number of pages
180
Publication year
2008
Degree date
2008
School code
0850
Source
DAI-A 71/05, Dissertation Abstracts International
Place of publication
Ann Arbor
Country of publication
United States
ISBN
9781109767162
Advisor
Bostain, Nancy S.
University/institution
University of Phoenix
University location
United States -- Arizona
Degree
D.M.
Source type
Dissertations & Theses
Language
English
Document type
Dissertation/Thesis
Dissertation/thesis number
3407439
ProQuest document ID
304323110
Copyright
Database copyright ProQuest LLC; ProQuest does not claim copyright in the individual underlying works.
Document URL
http://search.proquest.com/docview/304323110
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