Abstract/Details

Direct support staff perceptions of frontline supervisor's skills: Correlation with organizational commitment and intent to leave


2007 2007

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Abstract (summary)

As the number of persons diagnosed with intellectual and/or developmental disabilities continues to grow, it is critical that employers understand the direct support workforce and the factors that direct support professional staff considered when determining whether to stay or leave their employment with a residential service provider agency. This study researched whether a correlation exists between the competencies of a frontline supervisor and the organizational commitment and the intent to leave for direct support professionals working in Kansas. Direct support professionals participating in this study viewed their supervisors as demonstrating high levels of competence in the broad skill areas studied. In this study, DSPs indicated that their perceptions of their FLSs' skills have a minimal, positive effect on the overall organizational commitment of the DSP. Overall skills for the FLSs had the greatest effect on the affective and normative commitment of the DSP. The relationship between the direct support staff's overall organizational commitment and the intent of the DSP to leave the organization suggested a moderate, negative relationship.

Indexing (details)


Subject
Management;
Professionals;
Disabled people;
Mental health care;
Supervisors;
Retention;
Loyalty;
Skills;
Studies;
Employee turnover
Classification
0454: Management
Identifier / keyword
Social sciences; Direct support staff; Frontline supervisor; Intent to leave; Organizational commitment
Title
Direct support staff perceptions of frontline supervisor's skills: Correlation with organizational commitment and intent to leave
Author
Stiffler, Kathleen L.
Number of pages
109
Publication year
2007
Degree date
2007
School code
1351
Source
DAI-A 68/09, Dissertation Abstracts International
Place of publication
Ann Arbor
Country of publication
United States
ISBN
9780549178200
Advisor
Whitman, Mary
Committee member
Boyington-Wall, April; Hewitt, Amy
University/institution
Capella University
Department
School of Business
University location
United States -- Minnesota
Degree
Ph.D.
Source type
Dissertations & Theses
Language
English
Document type
Dissertation/Thesis
Dissertation/thesis number
3277701
ProQuest document ID
304721755
Copyright
Database copyright ProQuest LLC; ProQuest does not claim copyright in the individual underlying works.
Document URL
http://search.proquest.com/docview/304721755
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