Abstract/Details

Transformational leadership and customer satisfaction in the aerospace industry: An analysis based on the Multifactor Leadership Questionnaire


2007 2007

Other formats: Order a copy

Abstract (summary)

Leadership behavior may play an important role in meeting cultural challenges and achieving the superior performance and customer satisfaction required to earn preferred supplier designation from an aerospace prime contractor. Preferred supplier programs emerged from theories about total quality and the effect of quality on delivery and continuous improvement performance. Preferred supplier level is used as a proxy for customer satisfaction to compare leadership styles of preferred aerospace suppliers and 2004 normative sample data for 4,376 firms reported by Avolio and Bass (2004). Other variables considered include sales volume, leader gender, line of business, and customer served. Three key findings emerged. First, preferred supplier leaders reported more transformational and active management behaviors, and less passive behaviors than leaders from the normative sample. Second, women are more likely to lead smaller firms. Finally, larger firms are more likely to be in the top supplier tier than smaller firms. Recommendations and further research questions are presented.

Indexing (details)


Subject
Management;
Leadership;
Aerospace industry;
Vendor supplier relations;
Customer satisfaction;
Size of enterprise;
Gender;
Studies
Classification
0454: Management
Identifier / keyword
Social sciences; Aerospace industry; Customer satisfaction; Multifactor Leadership Questionnaire; Transformational leadership
Title
Transformational leadership and customer satisfaction in the aerospace industry: An analysis based on the Multifactor Leadership Questionnaire
Author
Freedman, Robert N.
Number of pages
157
Publication year
2007
Degree date
2007
School code
1351
Source
DAI-A 68/01, Dissertation Abstracts International
Place of publication
Ann Arbor
Country of publication
United States
Advisor
Fournier-Bonilla, Sheila
University/institution
Capella University
University location
United States -- Minnesota
Degree
Ph.D.
Source type
Dissertations & Theses
Language
English
Document type
Dissertation/Thesis
Dissertation/thesis number
3250060
ProQuest document ID
304722492
Copyright
Database copyright ProQuest LLC; ProQuest does not claim copyright in the individual underlying works.
Document URL
http://search.proquest.com/docview/304722492
Access the complete full text

You can get the full text of this document if it is part of your institution's ProQuest subscription.

Try one of the following:

  • Connect to ProQuest through your library network and search for the document from there.
  • Request the document from your library.
  • Go to the ProQuest login page and enter a ProQuest or My Research username / password.