Transformational/transactional leadership: Manager's perception compared to staff's perception and desires
This study provides insight into the management styles within the Information Technology (IT) industry. It examines transformational and transactional leadership using the Multifactor Leadership Questionnaire (MLQ) designed by Bernard M. Bass (1985).
The manager's perceptions of their leadership style were compared to their staff's perceptions of their manager's style of leadership. Additionally, the staff's desires of a manager's leadership style were captured and compared to the Manager's perception of their style of leadership.
The research indicates that there are differences between manager and staff perceptions in the areas of management by exception active and passive, effectiveness and satisfaction. The results indicate desired leadership styles are significantly different and the most outstanding are inspirational motivation and satisfaction with leadership.
IT individuals participating in the survey were from Canada and 27 states within the USA.