Abstract/Details

Lessons learned or lessons noted: A retrospective case study of the stored organizational memory of the causes of mishaps in NASA


2005 2005

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Abstract (summary)

This study of the National Aeronautics and Space Administration's (NASA) organizational memory explores how the root causes of NASA mishaps have changed from the creation of NASA in 1958 through 2002. Official Mishap Board Reports document in stored organizational memory the organization's analyses of the causes of the mishaps. Using Parsons' Social Action Theory for its theoretical frame, and the Schwandt Organizational Learning Systems Model as the theoretical lens, this study provides a meta-analysis of 112 Type A mishap reports to discern what patterns in this stored organizational memory have emerged over time. Results indicate marked stability in the causes of mishaps until the latter portion of the study period. The theory of revolutionary change is considered to explain this apparent shift. Discussion includes the roles organizational culture, sensemaking and identity played in data collection and knowledge management challenges as well as in the lack of change in mishap causes.

Indexing (details)


Subject
Management;
Public administration;
Occupational psychology;
Aerospace materials;
Aerospace engineering;
Errors;
Organizational behavior;
Information management;
Studies
Classification
0454: Management
0617: Public administration
0624: Occupational psychology
0538: Aerospace materials
Identifier / keyword
Social sciences; Psychology; Applied sciences; Mishaps; NASA; Organizational memory; Stored organizational memory
Title
Lessons learned or lessons noted: A retrospective case study of the stored organizational memory of the causes of mishaps in NASA
Author
Miller, Susan Burgess
Number of pages
196
Publication year
2005
Degree date
2005
School code
0075
Source
DAI-A 66/01, Dissertation Abstracts International
Place of publication
Ann Arbor
Country of publication
United States
ISBN
9780496954087, 0496954083
Advisor
Schwandt, David R.; Duarte, Deborah; Olivera, Fernando
University/institution
The George Washington University
University location
United States -- District of Columbia
Degree
Ed.D.
Source type
Dissertations & Theses
Language
English
Document type
Dissertation/Thesis
Dissertation/thesis number
3161593
ProQuest document ID
304998655
Copyright
Database copyright ProQuest LLC; ProQuest does not claim copyright in the individual underlying works.
Document URL
http://search.proquest.com/docview/304998655
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