Abstract/Details

Emotion at work: Stories of teamwork, stress, and professionalism


2006 2006

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Abstract (summary)

This study explores some of the consequences of everyday moments of interpersonal interaction within an organization. The primary research questions concern the grammar of episodes of "frustration" and episodes of "success," or those moments that employees identify as working well. What is "frustration" here? How does it affect the person who experiences it? How does its performance affect others in the office? How is it made and re-made, and with what consequences, in everyday moments of interaction? The study explores these questions from a communication perspective using the Coordinated Management of Meaning (CMM) theory of communication.

The main contribution of this study lies in the application of the method. The CMM theory of communication encourages the analyst to understand the ways in which utterances may participate in multiple important stories simultaneously (stories of identity, relationship, and organization, for example). In this case study, the experience and consequences of "stress" may be best understood only in the context of stories of "teamwork" and "professionalism."

This study is not about emotion itself. Rather, it presents an approach to engaging in research about emotional displays at work and the consequences of their enactment on the employees, their relationships, and the organization itself. Communication, or the telling and living of stories in patterned ways, is at the heart of this approach.

Indexing (details)


Subject
Communication;
Occupational psychology
Classification
0459: Communication
0624: Occupational psychology
Identifier / keyword
Communication and the arts, Psychology, Emotion, Professionalism, Stress, Teamwork, Work
Title
Emotion at work: Stories of teamwork, stress, and professionalism
Author
Mierswa, Mark A.
Number of pages
270
Publication year
2006
Degree date
2006
School code
0118
Source
DAI-A 67/04, Dissertation Abstracts International
Place of publication
Ann Arbor
Country of publication
United States
ISBN
9780542654251
Advisor
Cronen, Vernon E.
University/institution
University of Massachusetts Amherst
University location
United States -- Massachusetts
Degree
Ph.D.
Source type
Dissertations & Theses
Language
English
Document type
Dissertation/Thesis
Dissertation/thesis number
3215916
ProQuest document ID
305307334
Copyright
Database copyright ProQuest LLC; ProQuest does not claim copyright in the individual underlying works.
Document URL
http://search.proquest.com/docview/305307334
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