Abstract/Details

A framework for evaluating IT service management software products


2006 2006

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Abstract (summary)

IT Service Management (ITSM) is a process-oriented management philosophy focused on providing quality IT services and aligning IT with the goals of the business. ITSM has become increasingly popular in the United States over the past few years, and is expected to become highly prevalent in most businesses in the near future.

Although ITSM is process-oriented, companies often employ software tools in order to support or automate portions of these processes. Selecting the right software tool for a certain business and IT environment is crucial, as selecting the wrong tool can carry a heavy cost, both financially and in service quality.

This thesis proposes a framework specifically designed to evaluate ITSM software products. By combining relevant aspects of current evaluation methods with an ITSM context, the focused framework will better meet the needs of companies and organizations interested in evaluating IT Service Management software products.

Indexing (details)


Subject
Computer science
Classification
0984: Computer science
Identifier / keyword
Applied sciences
Title
A framework for evaluating IT service management software products
Author
Kuamoo, Paul Kealoha Joao
Number of pages
77
Publication year
2006
Degree date
2006
School code
0110
Source
MAI 44/06M, Masters Abstracts International
Place of publication
Ann Arbor
Country of publication
United States
ISBN
9780542704772
Advisor
Ragade, Rammohan
University/institution
University of Louisville
University location
United States -- Kentucky
Degree
M.Eng.
Source type
Dissertations & Theses
Language
English
Document type
Dissertation/Thesis
Dissertation/thesis number
1434969
ProQuest document ID
305318920
Copyright
Database copyright ProQuest LLC; ProQuest does not claim copyright in the individual underlying works.
Document URL
http://search.proquest.com/docview/305318920
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