Demographic similarity /difference, intercultural sensitivity, and leader -member exchange: A multilevel analysis

2005 2005

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Abstract (summary)

This field study examined the effects of demographic similarity or difference between leaders and followers, and intercultural sensitivity of leaders as predictors of followers' perceptions of fairness.

Data were collected from 255 followers and 72 leaders from three higher education institutions in the U.S. A multilevel data analysis was conducted using hierarchical linear modeling. A significant predictive relationship was found between leaders' levels of intercultural sensitivity and followers' ratings of Leader-Member Exchange (LMX). Specifically, as leaders' levels of intercultural sensitivity increased, followers' rating of LMX also increased. Perceived Supervisor Support (PSS) was eliminated from the final model as it correlated perfectly with LMX (r = 1.0). Retaining both LMX and PSS would have created unacceptable redundancy in the model. LMX was retained, as it is a more well studied concept with greater research links to the concept of workplace fairness.

Demographic similarity or difference did not have a predictive relationship with followers' ratings of LMX; however, 87% of the variability in the model occurred at the individual level. Only 1% of this variability was accounted for by demographic similarity or difference indicating that other factors at the individual level need to be explored.

The combination of these findings provides cautious optimism for the recruitment and retention of a diverse workforce in higher education. Leaders were not perceived as creating high or low LMX relationships based on demographic similarity or difference. Additionally, increases in intercultural sensitivity showed a corresponding increase in higher LMX. Given this combination, the possibility exists that leaders with higher levels of intercultural sensitivity can create organizational environments that are perceived as fair, regardless of the demographic similarity or differences between employees and leaders.

Indexing (details)

School administration;
Higher education
0514: School administration
0745: Higher education
Identifier / keyword
Education; Diversity; Higher education institutions; Intercultural sensitivity; Leader-member exchange
Demographic similarity /difference, intercultural sensitivity, and leader -member exchange: A multilevel analysis
Matkin, Gina S.
Number of pages
Publication year
Degree date
School code
DAI-A 66/05, Dissertation Abstracts International
Place of publication
Ann Arbor
Country of publication
United States
9780542123573, 0542123576
Barbuto, John E., Jr.
The University of Nebraska - Lincoln
University location
United States -- Nebraska
Source type
Dissertations & Theses
Document type
Dissertation/thesis number
ProQuest document ID
Database copyright ProQuest LLC; ProQuest does not claim copyright in the individual underlying works.
Document URL
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