Abstract/Details

Workplace conflict behavior: Predictor variables, connection to socialization and structural theories, and distinction from conflict styles


2010 2010

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Abstract (summary)

Employees who handle conflict constructively can bring about positive change, but destructive behavior can damage outcomes. The research problem in this study was that it was unknown if active constructive (AC) and active destructive (AD) workplace conflict behaviors could be predicted by age, gender, and hierarchical level, and whether they were better explained by structural or socialization theory. The purpose was to provide ways for organizational decision makers and researchers to predict, explain, and assess workplace conflict behavior. The key hypotheses concerned the extent to which AC and AD conflict behaviors, as measured by the Conflict Dynamics Profile (CDP), were predicted by gender, age, and hierarchical level. The sample ( n=5034) was drawn from an existing database of 9405 participants who were rated on their conflict behavior by peers, bosses, and direct reports. The nonexperimental quantitative research design included MANOVA and stepwise regression analyses. Gender was the strongest significant predictor of AC and AD conflict behaviors, age was a predictor of AC behavior, and hierarchical level was a predictor of AD behavior. Socialization theory prevailed in terms of explanatory value. Proposed new conceptual models of conflict behavior and workplace conflict assessment were validated by results. Possible social impacts on organizations and employees include improved decision making and conflict management, enhanced constructive conflict thorough interventions, and reduced destructive behavior. Future researchers might consider the practical and theoretical worth of incorporating conflict behavior into workplace conflict assessment models.

Indexing (details)


Subject
Management;
Behavioral Sciences;
Organization Theory;
Organizational behavior;
Studies
Classification
0454: Management
0602: Behavioral Sciences
0635: Organization Theory
0703: Organizational behavior
Identifier / keyword
Social sciences; Psychology; Business management; Conflict assessment; Conflict behavior; Organizational behavior; Socialization theory; Structural theory
Title
Workplace conflict behavior: Predictor variables, connection to socialization and structural theories, and distinction from conflict styles
Author
Bohlander, Kristen M. H.
Number of pages
186
Publication year
2010
Degree date
2010
School code
0543
Source
DAI-A 71/07, Dissertation Abstracts International
Place of publication
Ann Arbor
Country of publication
United States
ISBN
9781124068510
Advisor
Hoehn, Lilburn
Committee member
Banner, David; Korrapati, Raghu; Spencer, Thomas
University/institution
Walden University
Department
Applied Management and Decision Sciences
University location
United States -- Minnesota
Degree
Ph.D.
Source type
Dissertations & Theses
Language
English
Document type
Dissertation/Thesis
Dissertation/thesis number
3409386
ProQuest document ID
633755486
Copyright
Database copyright ProQuest LLC; ProQuest does not claim copyright in the individual underlying works.
Document URL
http://search.proquest.com/docview/633755486
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