Abstract/Details

Employee voice and upward communication: A phenomenological collective case study of leadership behaviors in performance excellence award winning health organizations


2010 2010

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Abstract (summary)

This study was exploratory in nature, utilizing a phenomenological collective case study approach. The phenomenon under study was the lived experiences of individuals surrounding employee voice and upward communication. The purpose was to understand CEO behaviors and actions that promote employee voice and upward communication in performance excellence award-winning healthcare organizations. The results suggested the award-winning CEOs facilitated employee voice and upward communication by being approachable, largely achieved through their regular presence throughout their organization. By being consistently visible and available to employees, these CEOs fostered relationships, built trust, and promoted open, upward communication. Leaders in the current case studies created a cultural focus on continuous improvement largely built around transparency of information, and particularly looking for the bad news from their employees. Voice invitation and positive voice response from leaders’ reinforced critical upward feedback as not only welcome, but expected. Findings from the study provided insight into leadership behaviors promoting employee voice and upward communication, which may be valuable to both scholars and practitioners. In-depth descriptions of CEO actions and behaviors address a gap in the current literature and add to the understanding of the phenomenon of employee voice and critical upward feedback.

Indexing (details)


Subject
Management;
Communication;
Health care management;
Studies;
Phenomenology;
Leadership;
Employees;
Organizations
Classification
0454: Management
0459: Communication
0769: Health care management
Identifier / keyword
Health and environmental sciences; Communication and the arts; Social sciences; Baldrige Award; Communication; Employee voice; Health organizations; Leadership; Management; Organizational behavior; Performance excellence; Upward communication
Title
Employee voice and upward communication: A phenomenological collective case study of leadership behaviors in performance excellence award winning health organizations
Author
Adelman, Kimberly S.
Number of pages
171
Publication year
2010
Degree date
2010
School code
1351
Source
DAI-A 72/01, Dissertation Abstracts International
Place of publication
Ann Arbor
Country of publication
United States
ISBN
9781124328218
Advisor
Greif, Toni Buchsbaum
Committee member
Bammel, Karen; McGuire, Cortis U.
University/institution
Capella University
Department
School of Business
University location
United States -- Minnesota
Degree
Ph.D.
Source type
Dissertations & Theses
Language
English
Document type
Dissertation/Thesis
Dissertation/thesis number
3427805
ProQuest document ID
815412227
Copyright
Database copyright ProQuest LLC; ProQuest does not claim copyright in the individual underlying works.
Document URL
http://search.proquest.com/docview/815412227
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