Abstract/Details

Redefining technological literacy in the workplace: A qualitative study of social affordances in workplace email


2011 2011

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Abstract (summary)

This dissertation examines the social affordances of workplace email use. Through group and individual interviews of six knowledge workers in a distributed real estate firm, it explores the extent workplace writers recognize and rely on extra-textual devices (i.e., copy, blind-copy, and forward devices) and email applications (i.e., email application on a desktop computer versus the email application on a handheld mobile device) to convey socially symbolic messages.

These research findings are discussed in concert with previous research from several disciplines in order to construct a theory of social affordances, which claims socially constructed symbols embedded in specific uses of technology are a very crucial part of communicating with technology. This dissertation concludes that an understanding of social affordances in workplace email is a crucial component to technological literacy and can even contribute to career success or failure.

Indexing (details)


Subject
Communication;
Information Technology;
Business education;
Organizational behavior
Classification
0459: Communication
0489: Information Technology
0688: Business education
0703: Organizational behavior
Identifier / keyword
Communication and the arts; Education; Social sciences; Applied sciences; Email; Handheld devices; Social affordances; Technological literacy; Workplace communication; Writing technologies
Title
Redefining technological literacy in the workplace: A qualitative study of social affordances in workplace email
Author
Bacci, Tina Marie
Number of pages
127
Publication year
2011
Degree date
2011
School code
0186
Source
DAI-A 72/11, Dissertation Abstracts International
Place of publication
Ann Arbor
Country of publication
United States
ISBN
9781124813950
Advisor
Schwegler, Robert A.
Committee member
Pennell, Michael; Peters, Calvin B.; Reynolds, Nedra; Salazar, Abran
University/institution
University of Rhode Island
Department
English
University location
United States -- Rhode Island
Degree
Ph.D.
Source type
Dissertations & Theses
Language
English
Document type
Dissertation/Thesis
Dissertation/thesis number
3464729
ProQuest document ID
886770182
Copyright
Database copyright ProQuest LLC; ProQuest does not claim copyright in the individual underlying works.
Document URL
http://search.proquest.com/docview/886770182
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