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Abstract
Mr Ang highlights the group's fast-track programme, where potential leaders among service staff are identified and groomed for 18 months to become supervisors. Because we realise that if you don't reward outstanding people, their passion will die after a while. The Jumbo group also has what it calls a Lead (Leading innovation, enabling people, achieving results and driving alignment) programme to groom leaders, as many middle managers are promoted from the rank and file and do not know how to motivate people or lead, says Mr Ang.
