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We seem to be living in a time of public criticism. The new 111 service, which has replaced NHS Direct, is being blamed for providing unsafe advice and fuelling greater emergency care demand. But it is early days; we will learn from the mistakes being made and mould an improved 111.
The nursing profession has also been criticised for patients not receiving good care. Nursing degrees, lack of practical experience during the three-year student programme and poor leadership have been under scrutiny.
Experience can be...