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ABSTRACT
The present study aimed to examine the effect of Public Service Motivation (PSM) on employees' performance with Organizational Citizenship Behavior (OCB) and job satisfaction as its intervening variables. Respondents in this study were 139 Government employees of Sragen Regency who had been appointed as Civil Servants. We used a set of questionnaires as the method of collecting our data. We applied regression analysis and path analysis in this study. The results of this study indicated that the PSM partially had a positive and significant influence on OCB. PSM partially had a positive and significant effect on job satisfaction. PSM partially had a positive and significant effect on performance. OCB partially had a positive and significant effect on performance. Partial job satisfaction had a positive and significant effect on performance. There was a greater direct effect of PSM on performance mediated by OCB. There was a greater direct effect of PSM on performance mediated by job satisfaction. The results of this study can be used as a reference to improve employees' performance, i.e. by managing OCB, job satisfaction, and PSM.
Keywords: Public Service Motivation, Organizational Citizenship Behavior, Job Satisfaction, and Performance
1.INTRODUCTION
Today, global development and globalization are synonymous with shifting trends in various fields. These changes require organizations to be responsive and have the ability to adapt to the present changes. One problem that arises is the problem of public services. The community demands that all state apparatus be able to prepare a condition where state administration is able to support the smooth implementation of the duties and functions of the administration of government, along with their development and service, based on the principles of good governance. In addition, the improvement and capacity building of civil servants today is increasingly becoming the center of attention because of its strategic function in providing services to the public.
The need to create quality, efficient and professional civil servants is increasingly felt in line with the changes that occur as a result of development and the impact of external change, both at regional and global levels. The dominance of the position and role of employees in the provision of services to the community, of course requires that every civil servant has a high ability to work,...