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Abstract: Companies nowadays must adapt to quickly changing conditions on the market. It is common for a production company to have some inconsistencies in the production process and it depends on the quality system how will the company decrease their occurrence. Nowadays is quality department an important part of companies because it is responsible for consistent production, high quality of produced pieces and employees working in the department. This paper aims to identify the main nonconformities and complaints to propose solutions to their reduction and corrective measures. In the article, we want to focus on the identification of nonconformities and complaints and their analysis through selected quality management tools. The first part of the article contains the theoretical basis of an overview of the issue, which further characterizes the importance of management quality, its importance and use in the company. The second part contains the main goal together with partial goals and methodology, which served as the base for calculations necessary for the elaboration of own research.
Keywords: quality management system, nonconformity, complaint, quality management tools, Pareto chart
1 Literature review
Since the company was established in 1993, the situation on the market has changed. The company had to adapt to changing conditions and introduced new quality system in order to be competitive. When the company was established, documentation was mostly kept in a paper form which slowed down efficiency. In comparison to the current situation, nowadays the company uses an internal system with shared access. In 2004 the company started to implement ISO 9001 certification and in 2013 ISO 14001 certification. Implementing the certifications helped the company to operate more efficiently on the market and maintain competitiveness. Nowadays there are various quality management tools used to improve quality within the company.
For an organization to run and function successfully, it is essential to guide and manage it in a systematic and transparent way (Hrubec & Cservenáková, 2016). The prevailing processes of globalization and integration, along with the creation of new technology, are what define the current corporate environment (Svikruhova et al., 2021). Quality management, according to one of the concerns, is monitoring the manufacturing and product creation processes to guarantee that the final product fulfills the designer's or customer's expectations (Faghih et al.,...