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Şikayet Yönetiminin Müşteri Memnuniyeti Üzerine Etkisi :Filo Araç Kiralama Sektöründe Bir Uygulama
Alternate title: The Effect of Complaint Management on Customer Satisfaction : Apractice on Operational Leasing Sector
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Dokuz Eylul Universitesi (Turkey) ProQuest Dissertations & Theses, 2017. 30845233.