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Hava Yolu Yolcu Taşımacılığı Hizmet Kalitesinin Müşteri Tatmini ve Ağızdan Ağıza Iletişim Uzerindeki Etkisi: Covid-19 Pandemi Döneminde Bir Araştırma
Alternate title: The Effect of Air Passenger Transport Service Quality on Customer Satisfaction and Word of Mouth Communication: A Research During the Covid-19 Pandemic Period
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Bursa Uludag University (Turkey) ProQuest Dissertations & Theses, 2022. 30394106.